Order Toll Free: 866-345-4669 - 24/7

Welcome!

Customer Service

When will my order be shipped?
Orders are shipped every day from Monday to Friday before noon (EST). Orders placed after noon during the week day and on weekends will be shipped the next business day.
Privacy & Security
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
What is your return policy?
Need to return an item? Not a problem. Simply pack the item(s) in their original packaging with the original invoice and send to the address below:

KimmyShop.com
90 B Brunswick Blvd.
Dollard-des-Ormeaux, QC H9B 2C5
Canada
-or-
KimmyShop.com
2002 Ridge Road 
Champlain, NY 12919

Toll Free (Ordering Only): 866-345-4669
International: 514-685-7775

Once received you will be notified by e-mail when we’ve processed your refund. Returns may take place within 30 days of delivery of a shipment for any reason for a full refund. Shipping charges will only be refunded if the return is a result of our error.
In what currency do you charge?
All prices are quoted in CAD dollars. However, you may choose the currency of your choice by using the drop down menu in the upper right hand corner of your screen and pay in your home currency.  We accept CAD, USD, GBP, and EUROs.  Please note however, that additional taxes and duties may apply in your home country (outside of of USA and Canada) upon receipt of the package.  It is the buyers responsibility to properly inform themselves of any of these charges.  
Is my credit card information secure?
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with KimmyShop.com. Should any unauthorized charges appear on your credit card as a result of shopping with KimmyShop.com, you must notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
Viewing Orders
Log into your account to view order history including tracking information.
Updating Account Information
To update your account information, you must first be logged in. Once in your account, you will be able to modify your information.